Privacy Policy

Last Updated: June 2026

At The Nook ("we", "our", "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase from our website, thenook.ie.

1. Who We Are

The Nook operates the website thenook.ie and is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: gemma@thenook.ie
Website: https://thenook.ie

2. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Information You Provide

Name
Billing and delivery address
Email address
Telephone number
Order details
Information provided through contact forms or customer service enquiries

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Pages visited
Time spent on the website
Referring website information

This information helps us improve the performance and functionality of our website.

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver products and services
Communicate regarding your order
Respond to enquiries and customer support requests
Prevent fraud and maintain website security
Comply with legal and regulatory obligations
Improve our website and customer experience

4. Shopify

Our online store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify's secure data storage, databases and applications. Shopify stores your information on secure servers protected by industry-standard security measures.

For more information, please review Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy

5. Payments

Payment transactions are processed securely through Shopify Payments and/or our selected payment providers.

We do not store or have access to your full payment card details.

Payment information is encrypted and handled in accordance with applicable payment industry standards.

6. Cookies

Our website uses cookies and similar technologies to:

Enable website functionality
Remember your preferences
Analyse website usage and performance
Improve the shopping experience

You can manage or disable cookies through your browser settings. Please note that some website functionality may be affected if cookies are disabled.

7. Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may use your email address to send updates, promotions and news.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

8. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

Shopify
Payment processors
Delivery and courier providers
Professional advisers where required
Government or regulatory authorities where legally required

These providers only receive the information necessary to perform their services.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders
Provide customer support
Meet legal, tax and accounting obligations
Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymised.

10. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent where applicable
Request data portability
Lodge a complaint with the Data Protection Commission

To exercise any of these rights, please contact us using the details provided above.

11. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

While no online transmission can be guaranteed to be completely secure, we work with trusted providers and follow industry best practices to safeguard your information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.